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Barn Owl Lodge policies

Deposits: A valid credit/debit card is required to guarantee the booking. The credit/debit card must have an expiry date that is valid after the date of stay.

Payment Conditions: A non-refundable deposit 30% of the stay is required. Full booking balance must be paid 7 days before arrival. Payments by the following cards: Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard, American Express – no charge

Cancellation Conditions: If the booking is cancelled 7 or more days before arrival, then a charge equal to 30% of the stay will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Smoking policy : Smoking is prohibited in all of our lodges. Any charges resulting from deodorizing the property or other smoke related maintenance shall be the financial responsibility of the occupant of said Lodge.

Damage to lodge property: We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit card or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make an effort to keep any costs that the guest would incur to a minimum.

Removal of lodge property: We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit card, or send an invoice for the amount to the registered address.

Children: All guests must be 18 or over, no children are allowed. 

Pets: We do not accept pets.