Barn Owl Lodge Privacy Notice: This Privacy Notice explains how we at a Barn Owl Lodge use any personal information we collect about you.
What information we collect about you: When you make a booking with us we collect the names of all the guests who will be staying, the Home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take a deposit or full payment for your stay.
How we use the information we hold on you: We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. We also send you an additional email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored?: All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Freetobook. Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.
Marketing: We don’t normally send emails for marketing purposes unless asked to do so. Any special offers we may have, or local events can be found on our website.
Guest Registration: We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests – Name and nationality
For non-commonwealth guests – Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information: You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at info@barnowllodge.com
Cookies: Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.
Barn Owl Lodge Terms and Conditions
Rates: The rates quoted are NOT inclusive of travel agency / third party commission or VAT.
Deposits: A valid credit/debit card is required to guarantee the booking. The credit/debit card must have an expiry date that is valid after the date of stay.
Payment Conditions: A non-refundable deposit 30% of the stay is required. Full booking balance must be paid 7 days before arrival. Payments by the following cards: Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard, American Express – no charge
Cancellation Conditions: If the booking is cancelled 7 or more days before arrival, then a charge equal to 30% of the stay will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Smoking policy : Smoking is prohibited in all of our lodges. Any charges resulting from deodorizing the property or other smoke related maintenance shall be the financial responsibility of the occupant of said Lodge.
Damage to lodge property: We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit card or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make an effort to keep any costs that the guest would incur to a minimum.
Removal of lodge property: We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit card, or send an invoice for the amount to the registered address.
Children: All guests must be 18 or over, no children are allowed.
Pets: We do not accept pets.